Shipping policy
Shipping Policy – Ming Leaf
Thank you for shopping with Ming Leaf. Below you’ll find important information about how we process, ship, and deliver our teas.
Where We Ship
We currently ship to most countries worldwide.
If you’re unsure whether we deliver to your location, please contact us at mingleafteashop@gmail.com.
Processing Time
All orders are processed within 1–5 business days after payment is confirmed.
You’ll receive a shipping confirmation email once your order has been dispatched.
Please note that processing times may be slightly longer during holidays, sales events, or high-volume periods.
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 10–20 business days |
| Europe | 10–20 business days |
| Australia / New Zealand | 10–20 business days |
| Rest of World | 15–30 business days |
These are estimated delivery times. Actual delivery may vary depending on your local postal service, customs clearance, or other factors beyond our control.
⚠️ Possible Delays
We are not responsible for delivery delays caused by:
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Customs inspections or clearance procedures
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Weather conditions
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Local postal or logistics disruptions
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Other circumstances outside our control
Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email (usually within 2–4 days after dispatch).
Please allow a few days for the tracking information to update in the carrier’s system.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or handling fees, which are not included in the product price or shipping cost.
These charges are determined by your local customs office and are the responsibility of the buyer.
Incorrect or Incomplete Addresses
Please double-check your shipping information before completing your purchase.
Ming Leaf is not responsible for lost or delayed shipments caused by incorrect or incomplete addresses provided by the customer.
Important Notes About Tea Shipments
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Our teas are sealed and packaged for freshness.
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For hygiene and food safety reasons, we cannot accept returns or exchanges of opened tea packages unless the product is defective or damaged upon arrival.
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If your tea arrives damaged, please contact us within 7 days of delivery with photos, and we’ll be happy to assist.
Contact Us
If you have any questions regarding your order or shipping, feel free to reach out at mingleafteashop@gmail.com — we’ll be glad to help.